Q: Do you offer a free trial?

Yes! We offer 50MB of free bandwidth to test our infrastructure. No credit card required. This allows you to test all proxy types and evaluate performance before committing to a paid plan.

Q: What countries do you support?

We support 190+ countries with city-level targeting. Our network includes major markets like US, UK, Germany, France, Canada, Australia, Japan, and Brazil, plus extensive coverage in emerging markets.

Q: How does pricing work?

We offer flexible pricing: Residential proxies start at $1.00/GB (up to 35% volume discount), Mobile proxies at $3.52/GB (up to 38% discount), Datacenter proxies at $1.40/IP/month, and ISP proxies at $1.60/IP/month. All pricing is transparent with no hidden fees.

Q: What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, bank transfers for enterprise accounts, and cryptocurrency (Bitcoin, USDT) for privacy-focused customers.

Q: Are there any hidden fees?

No hidden fees. You only pay for bandwidth used. There are no setup fees, no monthly minimums (except enterprise plans), and no termination fees. Unused bandwidth rolls over for 30 days.

Q: Do you offer refunds?

Yes, we offer a 7-day money-back guarantee. If you're not satisfied with our service, contact support within 7 days for a full refund. See our refund policy for details.

Q: What is volume pricing?

Volume pricing automatically reduces your per-GB cost as you use more bandwidth. Discounts range from 10% at 100GB to 35% at 50TB+. Volume tiers reset monthly and apply to your entire account.

Question 1

What is netdash?

Accepted Answer

netdash is a next-generation proxy infrastructure provider offering residential, mobile, datacenter, and ISP proxies. We provide enterprise-grade proxy solutions with 67M+ ethical IPs, 99.9% uptime, and global coverage across 190+ countries.

Question 2

How do I get started?

Accepted Answer

Getting started is simple: 1) Sign up for a free account at app.netdash.io, 2) Choose your proxy type and plan, 3) Generate your API credentials, 4) Start making requests using our standard HTTP proxy format. No SDK required.

Question 3

What makes netdash different from other proxy providers?

Accepted Answer

netdash focuses on developer experience with a modern API, transparent pricing, and ethical IP sourcing. We offer superior performance (average response time <2s), 24/7 engineering support, and a unified dashboard to manage millions of IPs across all proxy types.

Question 4

Do you offer a free trial?

Accepted Answer

Yes! We offer 50MB of free bandwidth to test our infrastructure. No credit card required. This allows you to test all proxy types and evaluate performance before committing to a paid plan.

Question 5

What countries do you support?

Accepted Answer

We support 190+ countries with city-level targeting. Our network includes major markets like US, UK, Germany, France, Canada, Australia, Japan, and Brazil, plus extensive coverage in emerging markets.

Question 6

How does pricing work?

Accepted Answer

We offer flexible pricing: Residential proxies start at $1.00/GB (up to 35% volume discount), Mobile proxies at $3.52/GB (up to 38% discount), Datacenter proxies at $1.40/IP/month, and ISP proxies at $1.60/IP/month. All pricing is transparent with no hidden fees.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, bank transfers for enterprise accounts, and cryptocurrency (Bitcoin, USDT) for privacy-focused customers.

Question 8

Are there any hidden fees?

Accepted Answer

No hidden fees. You only pay for bandwidth used. There are no setup fees, no monthly minimums (except enterprise plans), and no termination fees. Unused bandwidth rolls over for 30 days.

Question 9

Do you offer refunds?

Accepted Answer

Yes, we offer a 7-day money-back guarantee. If you're not satisfied with our service, contact support within 7 days for a full refund. See our refund policy for details.

Question 10

What is volume pricing?

Accepted Answer

Volume pricing automatically reduces your per-GB cost as you use more bandwidth. Discounts range from 10% at 100GB to 35% at 50TB+. Volume tiers reset monthly and apply to your entire account.

Question 11

Do you offer enterprise discounts?

Accepted Answer

Yes, enterprise customers with 10TB+ monthly usage qualify for custom pricing, dedicated infrastructure, SLA guarantees, and priority support. Contact our sales team for a custom quote.

Question 12

What proxy formats do you support?

Accepted Answer

We support standard HTTP/HTTPS proxy format: http://username:password@gate.netdash.io:8080. Authentication uses username:password or API key. All major programming languages and tools (curl, Python requests, Puppeteer, Selenium) are supported.

Question 13

Do you support SOCKS5?

Accepted Answer

Currently, we support HTTP/HTTPS proxies. SOCKS5 support is on our roadmap for Q2 2026. HTTP proxies work with 99% of use cases including web scraping, browser automation, and API requests.

Question 14

How do I rotate IPs?

Accepted Answer

We offer three rotation methods: 1) Session-based (sticky sessions with 1-30min duration), 2) Rotating (new IP per request), 3) Manual (specify session ID in username). Configure rotation in your dashboard or via URL parameters.

Question 15

What is your IP pool size?

Accepted Answer

We maintain 67M+ active residential IPs, 500K+ datacenter IPs, 100K+ mobile IPs, and 50K+ ISP IPs. Our pool refreshes daily with new IPs to ensure high success rates and low ban rates.

Question 16

What is your average response time?

Accepted Answer

Average response time is <2 seconds for residential proxies, <500ms for datacenter, <3s for mobile, and <1.5s for ISP proxies. Performance varies by target website and geographic location.

Question 17

Do you support IPv6?

Accepted Answer

Yes, our datacenter and ISP proxies support both IPv4 and IPv6. Residential proxies are currently IPv4 only. IPv6 support for residential is planned for 2026.

Question 18

What is your success rate?

Accepted Answer

Our network maintains a 99.5%+ success rate across all proxy types. This means 99.5% of requests successfully connect and return data. Failed requests are not charged.

Question 19

Can I whitelist IPs?

Accepted Answer

Yes, enterprise plans include IP whitelisting for added security. You can whitelist up to 50 IPs to restrict proxy access to specific servers or offices.

Question 20

What are residential proxies?

Accepted Answer

Residential proxies use IPs assigned to real residential devices by ISPs. They appear as regular home users, offering the highest trust level for web scraping, ad verification, and accessing geo-restricted content.

Question 21

What are mobile proxies?

Accepted Answer

Mobile proxies use 4G/5G IPs from real mobile carriers (T-Mobile, Verizon, Vodafone). They're ideal for social media automation, mobile app testing, and tasks requiring mobile-specific targeting.

Question 22

What are datacenter proxies?

Accepted Answer

Datacenter proxies are hosted in data centers with high-speed connections. They offer the fastest speeds (<500ms) and lowest cost, ideal for high-volume scraping where residential IPs aren't required.

Question 23

What are ISP proxies?

Accepted Answer

ISP proxies combine the speed of datacenter with the trust of residential. They're static IPs registered with ISPs, perfect for sneaker bots, account management, and tasks requiring consistent IPs.

Question 24

Which proxy type should I use?

Accepted Answer

Choose based on your use case: Residential for high-trust scraping, Mobile for social media/mobile apps, Datacenter for high-speed bulk scraping, ISP for accounts/bots. Most customers use a mix.

Question 25

Can I use multiple proxy types on one account?

Accepted Answer

Yes, a single netdash account gives you access to all proxy types. Switch between them via different endpoints or dashboard settings. Bandwidth is shared across all types.

Question 26

What support channels do you offer?

Accepted Answer

We offer 24/7 support via email (support@netdash.io), live chat in your dashboard, Discord community, and enterprise phone support for Opus plan customers. Average response time is <2 hours.

Question 27

Do you have an API for account management?

Accepted Answer

Yes, our REST API allows you to manage your account, view usage analytics, generate credentials, configure settings, and monitor performance programmatically. Full documentation at netdash.io/docs.

Question 28

Where can I find code examples?

Accepted Answer

Our documentation includes code examples for Python, Node.js, PHP, Java, Go, Ruby, and C#. We also provide integration guides for popular tools like Puppeteer, Selenium, Scrapy, and curl.

Question 29

Do you have a status page?

Accepted Answer

Yes, our real-time status page at netdash.io/status shows network health, uptime statistics, and incident reports. Subscribe to get notified of any service disruptions.

Question 30

How do I report an issue?

Accepted Answer

Report issues via email (support@netdash.io), dashboard live chat, or Discord. Include your request details, error messages, and timestamp for fastest resolution. Enterprise customers can call our hotline.

Question 31

Do you offer onboarding for enterprise customers?

Accepted Answer

Yes, Opus plan customers receive dedicated onboarding with our engineering team, custom integration support, architecture review, and ongoing technical account management.

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